Slots / App
r2ebajee keeps this FAQ page focused on the questions we actually hear from members — account access, session controls, payment steps and policy routes. If something is unclear after reading, our support path is one tap away from your account menu.
This page is organised around the questions members ask most often — not a general platform walkthrough, but specific answers about how to use your account day to day. Each section addresses one clear topic: how to get back into your account, how your session settings work, how to trace a payment you made through bKash, Rocket or Bank Transfer, and what to do when something does not look right. We have written every answer with the Bangladesh member in mind. Payment references use the local rails you already know.
6
3
1
4
When an FAQ answer does not fully resolve your issue, the next step is the support route published in your signed-in account menu. The three paths below reflect what is currently shown there — we do not list channels we cannot verify are active.
Open the help section from your signed-in menu and describe your issue in the message field. This route connects to the team that can pull up your account record and check transaction or session history directly — more useful than a general contact form for account-specific questions.
For bKash, Rocket or Bank Transfer questions, use the payment help route in your account wallet section. Have the transaction reference from your mobile wallet app ready — the team uses that reference to trace the status on both sides of the transfer.
Questions about session settings, access restrictions or policy terms are handled through the same help route. Select the topic that matches your question when the form asks — it routes your message to the right team member rather than a general queue.
Each FAQ answer on this page is written from the account flows and payment rails that are actually configured on r2ebajee — not from a generic template. We update this page when a process changes so the steps you read here match what you see in your account.
Every answer describes a step you can follow right now inside your account. We do not write answers based on how things might work in theory — we check the actual account menu paths and payment screens before publishing an answer here.
Payment answers name only bKash, Rocket and Bank Transfer — the rails configured for Bangladesh members. We do not reference payment methods that are not available in your region, so you are not following steps for something that will not appear in your wallet.
When an answer points you to a policy page or support route, that route exists inside your signed-in account. We do not link to external pages or invent contact channels — every route named here is one you can find without leaving the platform.
Access to the platform depends on your local law and eligible region. This FAQ describes how the account works for members where access is available — it is not a statement about eligibility in any specific jurisdiction. Check the terms page for the current access conditions.
Some account settings you can adjust yourself through the account menu — session limits, notification preferences, wallet display. Others require the support team to action on their side, such as a full account pause or a disputed transaction review. This comparison helps you decide which route to take before you start.
You can view and adjust session duration settings from your account preferences menu without contacting support. Changes apply to the next session you open, not the current one. The option is under account settings in the signed-in menu.
A full account pause — where you cannot log in until the pause is lifted — requires a request through the support route. This is not a self-service toggle because it involves a verification step on the team's side to confirm the request came from the account holder.
Wallet and payment limits shown in your account are set at the account level. If the limit shown does not match what you expected, the payment help route in your wallet section is where to raise that — bring your bKash or Rocket transaction reference if the question relates to a specific transfer.
If a deposit via bKash, Rocket or Bank Transfer does not reflect in your wallet within the window shown on the payment screen, use the payment query support route. A transaction reference from your mobile wallet speeds up the check considerably.
Beyond the FAQ answers, a few elements define how the platform is set up for Bangladesh members. These are the things worth knowing before you explore the lobby or contact support — they explain why certain steps work the way they do.
The full lobby — slots from PG Soft and Bigtime Gaming, live casino tables, sportsbook and crash games like Crash or Cash — loads in your mobile browser without a separate download. Game categories stay accessible from the bottom navigation bar so you can switch without losing your place.
For members who follow cricket, the sportsbook section surfaces cricket markets — including international and BPL matches — as a primary category in the sports lobby. It sits alongside other sports rather than buried in a sub-menu, which is intentional given how many Bangladesh members come to the platform for cricket.
Your account wallet is where all payment activity — bKash deposits, Rocket transfers, Bank Transfer records — is logged and visible. When you have a payment question, the wallet transaction list is the first place to check before reaching support, because the reference number there is what the team needs.
r2ebajee is set up as a private member support hub rather than a public-facing platform. That means the help you get through the account support route is account-specific — the team can see your record, not just a general ticket. It also means session and policy questions are handled with context rather than generic replies.
These are the questions we see most often from Bangladesh members. Each answer describes the actual steps shown in the account — follow what you see on screen if a field label differs slightly from the one named here.
Open the login page and use the account recovery option below the password field. Follow the verification steps shown there — they use the mobile number or email linked to your account. If those steps do not work, the account help route in the support menu is the next step; bring your registered number.
Check the transaction record in your bKash app first and note the reference number. Then open the payment help route in your account wallet section and share that reference. The team traces the transfer using that number — without it, the check takes longer. Allow the window shown on the payment screen before raising a query.
The payment methods available for withdrawal are shown in your wallet under the withdrawal tab — check there for the current options. If Rocket appears as a withdrawal option in your account, the steps to complete it are shown on the same screen. Availability can vary by account verification status.
Session settings are under account preferences in your signed-in menu. You can view the current session duration setting there and adjust it using the controls shown on that screen. Changes apply from your next login. If you want a full account pause rather than a session limit, that requires a support request — it is not a self-service setting.
Access to the platform depends on your local law and the eligible regions set out in the terms. The terms page in your account sets out the current access conditions. We do not make eligibility claims outside what is written there — if you are unsure whether access is available where you are, the terms page is the right place to check.
Use the help route inside your signed-in account menu. Select the topic that matches your issue when the form asks — this routes your message to the right team rather than a general queue. For payment questions, have your bKash, Rocket or Bank Transfer reference ready before you start the conversation.