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r2ebajee handles your account data with care. This policy explains what information we collect when you access our platform, how we use it, and what choices you have — with access subject to your local law and eligible regions.
When you open an account, we collect the registration details you provide — name, email address, and contact information. If you fund your account using bKash, Rocket or Bank Transfer, we record transaction references tied to your account wallet to maintain an accurate payment history. We do not store your full mobile banking credentials; those remain with your chosen payment provider. We also collect technical data: the device type, browser, IP address and session identifiers tied to each login. This helps us detect unusual access patterns and protect your account from unauthorised activity. Cookies and similar tools track session state so your lobby position and account preferences stay consistent between visits. All data we hold is used for account management, identity verification where required, and to respond to your support requests. We do not sell your personal information to third parties. Where we share data with service partners — for example, for payment processing or platform security — we require those partners to handle it under terms consistent with this policy. Your eligibility to use the platform depends on your local law and the regions where we operate. If you have questions about what we hold, the contact routes in this policy are the right place to start.
Not every part of your interaction with the platform sits under the same rules. This section sets out where this policy applies and where separate terms or third-party policies take over. Understanding the boundaries helps you know who to contact when you have a data question.
Your login credentials, session history and account preferences are fully within this policy's scope. We control how that data is stored, how long it is kept and who within our operation can access it.
Payment records linked to bKash, Rocket and Bank Transfer sit in our account ledger. We hold transaction references only; your mobile banking app's own data practices are governed by your payment provider's separate policy.
Game session data — rounds played, feature outcomes — is recorded for account integrity and dispute resolution. This data is covered here. Studio-level game logic and RTP information remain with the individual game provider where they choose to publish it.
Links or embedded tools from outside our platform — including payment gateways and verification partners — operate under their own privacy terms. We are not responsible for data practices beyond our own platform boundary.
You have practical options available to you at any time. If you want to see what personal data we hold on your account, you can submit a data access request through our support channel. We will identify the records tied to your account registration and provide a summary. If any detail is incorrect — for example, a contact number or email address linked to your profile — you can request a correction by raising a support ticket and providing the accurate information. Removing your data entirely is a separate process. Account closure requests are handled through support; once confirmed, we retain only what is required for legal and financial record-keeping, such as transaction logs, for the period required under applicable rules. After that retention window, the relevant records are deleted. Eligibility for full data removal depends on local law and the jurisdiction under which your account was opened. Use the contact routes below to start any of these requests.
Submit a data access request via our support channel. We will confirm the personal information tied to your account and share a summary with you.
If your registered email, contact number or other detail is wrong, raise a support ticket with the correct information. We will update your account record after verifying your identity.
Account closure initiates a data retention review. Some transaction and identity records are kept for the period required under applicable rules; others are deleted once that window closes.
If anything in this policy is unclear — particularly around how your bKash or Rocket payment references are stored — contact our support team directly. We will give you a plain-language answer.
If you have a question specifically about how your data is handled — or you want to start an access, correction or deletion request — use the contact routes published on the platform. We respond through the same channels as standard account support.
Open the live chat from your account dashboard. Use it to ask about data held on your account or to start a correction request. This is the fastest route for straightforward policy queries.
Send a detailed message through the email address listed on our contact page. For data access requests, include the email address registered to your account so we can locate your records quickly.
The help centre in your signed-in account area covers common privacy questions, including how to update your registered contact details and what happens to your transaction records after account closure.
Data handling at r2ebajee covers four areas: what we store, how long we keep it, who can access it internally, and how you can ask us to change it. Each area has a defined process, not a vague promise.
We use session cookies to keep your account state consistent while you navigate. Persistent cookies remember your language and display preferences between visits. You can clear cookies through your browser settings at any time, though this will reset your session state.
Account registration data is kept for as long as your account is active. Transaction references — including bKash and Rocket payment logs — are retained for the period required under applicable financial record-keeping rules, then deleted on schedule.
Only authorised staff with a defined role in account management or support can access your personal data. Access is logged. We do not share your data with unrelated internal teams or external parties outside the scope described in this policy.
To update, correct or remove data, contact us through live chat or email with your registered account details. We verify your identity before making any change. Responses to data requests follow a documented internal process, not an ad hoc one.
These are the questions we receive most often about how your data is handled on r2ebajee. If your question is not covered here, the support routes above are the right next step.
We collect your name, email address and contact details at registration. When you make a payment via bKash, Rocket or Bank Transfer, we record the transaction reference tied to your account wallet. We also collect device and session identifiers each time you log in.
No. We record only the transaction reference generated by your payment provider. Your mobile banking PIN and account credentials remain within your bKash or Rocket app and are not visible to or stored by us at any point.
Registration data is kept while your account is active. Transaction records — including bKash, Rocket and Bank Transfer references — are retained for the period required under applicable financial rules. Once that window closes, the relevant data is deleted on a scheduled basis.
Yes. Submit a data access request through our live chat or email support channel, using the email address registered to your account. We will locate your records and provide a summary. Eligibility for full data disclosure may depend on your local law and the region under which your account is registered.
Raise a support ticket through live chat or email, state which detail is incorrect, and provide the accurate information. We verify your identity before making any change to your account record. The help centre in your signed-in account area also has steps for common updates.
After account closure, we review what data is held. Information needed for financial or legal record-keeping is retained for the required period, then deleted. Data not subject to those obligations is removed sooner. Contact support to start the account closure and data review process.